Legal
Privacy Policy
Last updated: 6 July 2026
Who this policy applies to
This Privacy Policy explains how Hardy & Sons Property Development handles personal information when someone visits the website, makes an enquiry, sends a WhatsApp message, emails the business, calls, or contacts the business through Facebook.
Information we may collect
- Name, phone number and email address.
- Service needed, message details and property information sent through the form.
- Photos, videos or documents sent by WhatsApp, email or social media.
- Messages, call notes and quote information.
How we use personal information
- To respond to enquiries.
- To arrange visits, quotes and project discussions.
- To provide building, repair and renovation services.
- To keep business records.
- To deal with questions, complaints or follow-up messages.
- To keep the website working properly.
Lawful basis for using information
We use personal information where it is needed to respond to an enquiry, take steps before agreeing a job, provide services, keep business records, or meet legal responsibilities.
Where consent is needed, such as for certain types of marketing, consent should be requested before that activity takes place.
Who information may be shared with
Information is only shared where needed for the enquiry, the job, the running of the business, or legal requirements.
- WhatsApp or Facebook if the customer chooses to contact us through those platforms.
- Email, phone, website hosting or admin providers used to run the business.
- Trusted trades, suppliers or subcontractors if needed for a job.
- Accountants, insurers, legal advisers or authorities where required.
How long information is kept
Enquiry information is kept only for as long as needed to respond, follow up and manage the business. Job records may be kept for longer where needed for accounts, insurance, tax, warranty, legal or dispute reasons.
If information is no longer needed, it should be deleted or securely archived.
Your rights
Under UK data protection law, people have rights over their personal information. These may include the right to access, correct, erase, restrict or object to the use of personal information, and the right to withdraw consent where consent is being relied on.
Requests can be sent to hardyandsons@yahoo.com.
Contact and complaints
For privacy questions, contact Hardy & Sons Property Development by email at hardyandsons@yahoo.com or by phone with Brendan on 07852 903500 or Matt on 07491 532832.
People can also complain to the Information Commissioner’s Office if they are unhappy with how their personal information is handled.